Effective Date: August 2, 2025
Qordinate is committed to the protection of your privacy. This Terms of Service explains how we collect, use, and safeguard your information whenever you engage with our services.
"Connector" means the Qordinate feature that links the Service to a third-party application.
"Integrated Tool Service" means a third-party application accessed through a Connector.
By accessing or using Qordinate, you agree to be bound by these Terms of Service. If you do not agree with any part of the terms, you may not access the Service.
Qordinate grants you a limited, non-exclusive, non-transferable, and revocable license to use the Service for personal, non-commercial, and transitory purposes only. This license does not constitute a transfer of ownership. Under this license, you may not:
When creating an account with Qordinate, you must provide accurate, complete, and up-to-date information at all times. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
We value your privacy. Please review our privacy policy for details on how we collect, use, and safeguard your personal information. Your use of Qordinate is also subject to the terms outlined in our Privacy Policy.
You agree not to use the Service:
You may post, link, store, or share content through the Service. You are solely responsible for any content you submit, including its legality, reliability, and appropriateness. By posting content, you grant Qordinate a non-exclusive license to use, display, and distribute such content within the Service.
We reserve the right to suspend or terminate your account and access to the Service at our sole discretion, without prior notice or liability, for any reason, including but not limited to a breach of these Terms.
The Service and all information provided are offered on an "as is" and "as available" basis. To the fullest extent permitted by law, Qordinate disclaims all warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.
The Service lets you link external applications ("Integrated Tool Services"). Each Integrated Tool Service is operated by an independent provider and governed by its own terms. When you enable a Connector you authorize Qordinate, acting as your limited agent, to store your credentials in encrypted form, refresh them when required, and transmit the parameters you supply to the Integrated Tool Service on your behalf. Qordinate is not responsible for the acts or omissions of those providers.
Qordinate integrates with various third-party communication channels, including but not limited to WhatsApp, Telegram, and Slack. Access to and functionality of these channels may be suspended, limited, or entirely disabled at any time without prior notice due to platform-specific technical issues, API modifications, or changes in their respective terms of service or compliance guidelines. Furthermore, Qordinate shall not be held liable for any adverse actions taken by these third-party platforms against your account-such as the blocking, suspension, or termination of your WhatsApp number by Meta or its affiliates-arising from your use of these integrations. Your use of such channels through Qordinate is entirely at your own risk and remains subject to the governing policies of the respective platform providers.
In no event shall Qordinate, its affiliates, officers, employees, agents, or licensors be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising out of or related to your use of the Service or any Integrated Tool Service accessed through a Connector.
Automatic Conversion. Upon the expiration of any applicable trial period, your subscription will automatically convert to a paid plan at the then-current rate without further notice or additional consent. You acknowledge and agree that no separate authorization or reminder is required for this conversion to take effect.
Definition of Trial Period. The "Trial Period" commences only when you submit valid payment credentials through the designated payment link provided by Qordinate. The Trial Period is distinct from, and not to be confused with, any complimentary message allocation ("Free Messages") available prior to the submission of payment details.
Variable Trial Duration. The specific duration of any Trial Period (e.g., 3 days, 7 days, 14 days) shall be as displayed on the checkout page or payment link at the time of your enrollment. Different promotional offers may carry different trial durations, and the terms presented at the moment of your checkout shall govern.
Payment Method Verification. Upon submitting your payment details, Qordinate or its third-party payment processor may place a temporary authorization hold or a nominal verification charge on your designated payment method solely for the purpose of validating the payment instrument. This temporary hold will be released or refunded automatically and does not constitute a charge for the Service.
All Sales Final. All fees charged following the expiration of your Trial Period are final and non-refundable. No refunds, credits, or adjustments shall be issued for any reason once a payment has been processed, except as expressly required by applicable law.
Waiver of Statutory Cooling-Off Period. By initiating your Trial Period and accessing the Service, you expressly request and consent to the immediate provision of the digital service prior to the expiration of any applicable statutory withdrawal or cooling-off period (including, without limitation, the 14-day right of withdrawal under the EU Consumer Rights Directive 2011/83/EU, the UK Consumer Contracts Regulations 2013, and equivalent legislation in other jurisdictions). You acknowledge that, upon such consent and commencement of the Service, you waive your right to withdraw from or obtain a refund for the subscription once the Trial Period converts to a paid plan.
No Prorated Refunds or Credits. If you cancel your subscription at any point during a billing cycle (whether monthly or annual), you shall retain access to the Service until the end of the then-current billing period. No prorated refunds, credits, or partial reimbursements will be issued for any unused portion of the billing period.
Cancellation Deadline. To avoid being charged for the next billing cycle, you must cancel your subscription no later than twenty-four (24) hours before the expiration of the current Trial Period or billing cycle, as applicable. Cancellation requests received after this cut-off time will take effect at the end of the subsequent billing period, and the corresponding charge shall be deemed valid and non-refundable.
Free Message Allocation. Qordinate may, at its discretion, provide a limited number of complimentary messages ("Free Messages") to users who have not enrolled in a Trial or paid subscription. This allocation is provided as a courtesy and does not confer any entitlement to continued access. Upon exhaustion of the Free Message allocation, continued use of the Service requires enrollment in a Trial or a paid subscription plan.
Service Suspension Upon Payment Failure. In the event that a recurring charge is declined, cannot be processed, or otherwise fails following the expiration of your Trial Period, Qordinate reserves the right to immediately suspend or restrict your access to premium features, agentic capabilities, message history, and any other functionality associated with a paid subscription, without prior notice or liability.
Right to Modify Limits and Offerings. Qordinate reserves the right, at its sole discretion, to modify, reduce, or discontinue the Free Message allocation, Trial Period duration, feature availability, or any other aspect of the Service for new or existing users at any time without prior notice.
Recurring Billing Authorization. By subscribing to a paid plan, you expressly authorize Qordinate and its designated payment processor to charge your provided payment method on a recurring basis (monthly or annually, as selected at checkout) at the then-applicable subscription rate. This authorization remains in effect until you cancel your subscription in accordance with these Terms or until your payment method is no longer valid.
Applicable Taxes. All prices displayed are exclusive of applicable taxes unless otherwise stated. You are responsible for any value-added tax (VAT), goods and services tax (GST), sales tax, or other similar levies imposed by your jurisdiction based on your billing address or location as detected at the time of checkout. Such taxes will be calculated and applied at the point of sale where required by law.
Price Changes. Qordinate reserves the right to modify its subscription pricing at any time. In the event of a price increase, we will provide you with no less than thirty (30) days' advance notice via the email address associated with your account. Your continued use of the Service after the effective date of the price change constitutes your acceptance of the revised pricing. If you do not agree to the new pricing, you must cancel your subscription before the change takes effect.
Proof of Service Delivery. You acknowledge and agree that Qordinate's system-generated logs — including but not limited to message timestamps, session activity records, feature access logs, and usage metadata — shall constitute conclusive and definitive evidence of service delivery and utilization in the event of any billing dispute, chargeback, or claim of non-delivery.
Transactional Communication Consent. By creating an account and subscribing to the Service, you consent to receive transactional and billing-related communications from Qordinate, including but not limited to trial expiration notices, billing reminders, payment confirmations, and renewal notifications, delivered to the email address associated with your account. Such communications shall be deemed received and effective upon dispatch by Qordinate's systems, regardless of whether the email is opened or read by the recipient.
We may update these Terms at any time. Changes will be posted on this page, and your continued use of the Service after such updates constitutes your acceptance of the revised Terms.